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Who
SuzanneGrae - Sussan Group
What
Brand Strategy
Update Brand Identity
Brand Vision Guide
Brand Templates
Point of Sale
Signage
Where
Australia​
CONTEXT
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200+ store national retailer within the Sussan Group
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Loyal 35+ customer base with strong basket value
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Perceived as reliable but not a destination brand
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Opportunity to elevate presence and amplify loyalty
REFRAME
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One single simplified logo + clarified visual positioning
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Built a fashion-neutral, scalable identity system
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Developed guidelines across POS, signage, and templates
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Aligned visual communication with retail environment
OUTCOME
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275% increase in average basket in test stores
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Stronger in-store presence and brand perception
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Consistent rollout across locations
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Recognised internally as a successful rebrand



We worked closely with the retail design agency. Our responsibility was the visual strategy and communications. This started with simplifying the logo and building a distinctive visual but fashion neutral language in its market segment.
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Rolling out a brand refresh of this scale requires a clear and confident visual system to ensure congruency across all multimedia applications, diverse locations with longevity.
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The average basket was up 275% in the first test stores. It was deemed a very successful rebrand.
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